NOTICE - JOB POSTING

 

Job Position: Call Center Representatives

Job Start Date: Immediately

Annual Salary: $2250/year

Employer: Virtual American Companies LLC dba Virtual Business Place
7001 Corporate Dr Ste 331, Houston, TX 77036, USA

Location: Dhaka, Bangladesh

No of open position: Six

Period of Posting: 12/01/2015 01/31/2016

________________________________________________________________________

Offshore Call Center Representative

JOB DESCRIPTION:

 

1.       Responsible for ongoing front end first hand sales for VACL (Virtual American Companies LLC) products and services by making outgoing calls.

2.       Maintains ongoing relationship with customers and sales team by answering incoming calls, correcting order issues, processing customer orders, and resolving customer product or service issues

3.       Processes sales orders and order changes and confirms shipment/delivery dates and cancellations

4.       Uses business software systems to retrieve customer information, verify inventory levels and process orders

5.       Verifies customer credit status and completes necessary paperwork to issue credits or debits

6.       Provides quotes and assistance to sales force and management within set parameters

7.       Suggests additional and/or alternative products and services to meet customer needs, following established pricing guidelines

8.       Provides customers with informational materials.

9.       Responsible for phone inquiries for service calls and orders

10.   Builds and maintains effective working relationships with all customers

11.   Performs at a high level to meet call center performance metrics

REQUIREMENTS:

High School (HSC or A Level) Diploma or equivalent

Very good in spoken English and Hindi

Strong Oral Communication Skill

Computer Skill in Internet browser, Microsoft word, Excel and PowerPoint

Experience in similar job is a plus

Ability to multi-task in high-paced, call center work environment

Willingness to take ownership of customer inquiries to resolution

 

CONTACT: Please email your resume to jobs@vacl.us.